Frequently asked questions

Short answers to the questions we are asked most often. For a full guide to using the store, see the Help page.

How much does delivery cost?

A flat €5.00 per order, waived once the value of the products reaches €50.00. The exact amount is shown at checkout before you submit your order. More detail on the Shipping & Delivery page.

Can I collect my order from your shop?

Yes. At checkout, choose “Pick up from our shop (Evosmos)” — there is no delivery charge. You pay online by card and we email you when your order is ready. Then come by Maiandrou 43 in Evosmos (Monday–Friday 08:00–16:00, Saturday 08:00–14:00) with your order number.

How long do I have to collect my order from the shop?

7 days from the “ready for pickup” email — the exact date is in the email and on the order page, and we send you a reminder before it runs out. If you have not collected it by then, the order is cancelled automatically and the full amount is refunded to your card (the refund may take a few business days to appear). If you need more time, call us on 2310 707095 before the deadline.

When will my order arrive?

Orders are prepared and dispatched as quickly as possible. In any event, delivery takes place no later than thirty (30) days from the conclusion of the contract — that is the statutory maximum, not the usual time.

Which payment methods do you accept?

We accept debit and credit cards only, paid on Viva.com’s secure hosted checkout when you place the order. Cash on delivery is not available. Your card details are never stored on our own servers.

How do I get a refund?

Refunds are always made to the same card you paid with, through Viva.com. Depending on your bank, the amount may take a few business days to appear on your statement. See Returns & Withdrawal.

Do prices include VAT?

Yes. All prices are shown in euros and include the applicable VAT. Delivery cost is calculated separately and shown before you submit your order.

Do you ship outside Greece?

No — online orders are delivered only to addresses within Greece. If you are outside Greece, please call us at 2310 707095 and we will discuss your request.

Are the parts genuine?

Our products come from five European manufacturers — Filtron, Japanparts, Meat&Doria, Kroon-Oil and RedLine — and are sold in their original packaging. They are aftermarket parts by those manufacturers: they do not carry the vehicle manufacturer’s own branding, but they are made to replace the corresponding original part. See them all on the Brands page.

How do I find the right part for my vehicle?

Either through vehicle search (year → make → model), or by typing a part number, an OEM code or a lubricant specification (for example “ACEA C3”) into the search bar. Step by step on the Help page.

What if the part does not fit?

If you are in any doubt, contact us before ordering — it is the easiest way to avoid buying the wrong thing. If the product has already been delivered, the 14-day right of withdrawal applies as long as the part has not been fitted or used; see the Returns & Withdrawal page.

Can I return a product?

Yes, under the statutory 14-day right of withdrawal, with some exceptions (for example lubricants and chemicals whose seal has been broken). The full details, the model withdrawal form and the 2-year legal guarantee are on the Returns & Withdrawal page.

How do I see my order?

If you were signed in, the order and its status appear on the My orders page. If you ordered as a guest, use the Track your order page with your order number and the email you ordered with, or contact us at info@pmfilters.gr or 2310 707095.

Do I need to create an account?

No, you can order as a guest. An account does give you order history, saved addresses and a favourites list.

I could not find my answer.

Email us at info@pmfilters.gr or call 2310 707095 (Monday–Friday 08:00–16:00, Saturday 08:00–14:00). See also the Contact page.