Shipping & Delivery

This page explains where we deliver, what delivery costs, how long it takes, free pickup from our shop, how you pay, and how to find out where your order is.

1. Delivery cost

• A flat rate of €5.00 per order.
• Free delivery once the value of the products in your order reaches €50.00.

The €50.00 threshold is calculated on the value of the goods, before delivery costs. The exact amount is always shown at checkout, before you submit your order, so there are no surprises. All prices include the applicable VAT.

2. Delivery time

Orders are prepared and dispatched as quickly as possible on business days. In any event, products are delivered no later than thirty (30) days from the conclusion of the contract, unless otherwise agreed with you. That is the statutory maximum, not the usual delivery time.

If a product is delayed or turns out to be unavailable, we will contact you to agree what should happen with the order.

3. Delivery areas

We deliver only to addresses within Greece. If you are outside Greece, please call us at 2310 707095 and we will be happy to discuss your request.

4. Pick up from our shop (Evosmos)

Instead of delivery, you can choose “Pick up from our shop (Evosmos)” at checkout and collect your order from our shop at Maiandrou 43, 56224 Evosmos, Thessaloniki.

• In-store pickup is free — no delivery charge, whatever the value of your order.
• You still pay online by card when you place the order. There is no payment at the shop.
• Please wait for our email saying your order is ready for pickup before you come.
• Bring your order number (showing us the email is enough).
• You have 7 days to collect your order from the moment you receive the “ready for pickup” email; the exact date and time are in that email and on the order page. We also send you a reminder before the deadline.
• If the order is not collected in time, it is cancelled automatically and the full amount is refunded to the card you paid with. Depending on your bank, the refund may take a few business days to appear. If you need more time, please call us before the deadline.
• Opening hours: Monday–Friday 08:00–16:00, Saturday 08:00–14:00. Phone 2310 707095.

5. Payment

Orders are paid by debit or credit card only, when you place the order. Payment takes place on Viva.com’s secure hosted payment page; your card details never pass through, and are never stored on, our own servers. Cash on delivery is not offered. Any refund is made to the same card, through Viva.com.

6. Following your order

If you have an account and were signed in when you ordered, you can see the order and its status on the My orders page.

If you ordered as a guest, use the Track your order page with your order number and the email address you ordered with, or contact us at info@pmfilters.gr or 2310 707095.

7. Receiving and checking your order

On delivery, please check that the packaging is in good condition and that the products match your order. If something is missing, damaged or incorrect, let us know as soon as possible, quoting your order number.

8. Returns

The 14-day right of withdrawal, the return procedure, who pays the return postage and the legal guarantee are all set out on the Returns & Withdrawal page.

9. Contact

For any question about shipping or delivery: info@pmfilters.gr, phone 2310 707095. Opening hours: Monday–Friday 08:00–16:00, Saturday 08:00–14:00. See also our FAQ and the Help page.